Terms & conditions.

1Who we are, and what these terms cover

Twoears Audio is the plug-in and app division of Two Ears Ltd, a company registered in England and Wales under company number 04420838, with its registered office at 23 Warren Avenue, Richmond TW10 5DZ, United Kingdom (VAT number GB 833 8182 19). In these terms “we”, “us” and “our” mean Two Ears Ltd, and “you” means the person or business using our website or our products.

These terms cover three things: using this website (including the support portal at twoears-audio.com/support), buying our products, and the licence you receive to use them. By using the site, placing an order or installing one of our products you’re agreeing to them. If you don’t agree, please don’t use the site or the products — and if you’ve already bought something and want out, section 4 tells you how.

If you’re buying for a company or a studio, you’re confirming that you have the authority to accept these terms on its behalf.

2Our products

Our products are plug-ins for Pro Tools (MOES, LCR Tools) and desktop apps (AAF Inspector, MTrack Inspector); the current range is always on the home page. Each product page states what the product does, which hosts, formats and operating systems it supports, and what you receive. That page, together with these terms, is the description you’re buying against.

Products marked as beta, pre-release or in development are supplied so that you can try them before launch. They may contain bugs, change between builds, and run on a time-limited licence that stops working when the beta period ends. Section 7 says more.

Pro Tools, AAX, AAF and the other names on this site belong to their owners and appear only to say what our products work with. They don’t imply any affiliation or endorsement.

3Buying: Paddle is our merchant of record

What that means in practice: when you check out, you’re buying from Paddle, and Paddle’s buyer terms apply to the purchase itself. Paddle takes the payment, works out and charges the VAT or sales tax for your country, sends you the invoice, and processes refunds. The licence to use the software (section 5) comes from us, under these terms.

If anything about an order looks wrong — a charge you don’t recognise, an invoice that needs your company’s VAT number — Paddle’s support at paddle.net is the quickest route. licenses@twoears-audio.com works too; we’ll chase it with Paddle for you.

Prices. Prices on the site are in pounds sterling and shown excluding VAT, with the UK VAT-inclusive price alongside. The checkout shows the total for your country before you confirm — VAT or sales tax added at your local rate, nothing added for a VAT-registered business in the EU with a valid VAT number — and that total is the price. The checkout may show it in your own currency.

Intro prices. When a product launches with an introductory price, the product page says what the full price is and the date the intro price ends; after that date the full price applies. We can change prices at any time, but never for an order you’ve already placed, and a later change in price — up or down — doesn’t entitle anyone to a refund of the difference.

Delivery. Your licence and download details are emailed to the address you used at checkout, normally within minutes of the payment clearing. If nothing has arrived within one working day, check your spam folder and then email licenses@twoears-audio.com — we’ll sort it. Keep that email: your licence is tied to the name and email address on it.

4Refunds

Changed your mind? You have 30 days from the date of purchase to ask for a full refund, for any reason or none. That’s on top of any legal cooling-off right you have as a consumer (14 days in the UK and the EU), not instead of it.

Something wrong with it? Tell us through the support portal and we’ll work on it — fixing things is what updates are for. If a product doesn’t do what its page says and we can’t put it right, the usual remedies apply: a repair or a replacement and, where that fails, whatever your statutory rights as a consumer provide. These terms don’t limit those rights.

How to ask. Use the “Request refund” option at paddle.net or the link on your Paddle receipt — Paddle handles the money — or email licenses@twoears-audio.com and we’ll arrange it with Paddle for you. Refunds go back to the original payment method, normally within 14 days of approval.

When a purchase is refunded the licence is cancelled, so please delete the software and any copies of the licence. The one thing we’ll push back on is a pattern of buy, use, refund, repeat: Paddle may decline requests that look like that, as its own policy allows.

5Your licence

Each purchase gives you a perpetual, non-exclusive licence to install and use the product: the version you bought, plus the updates covered by section 6. We keep ownership of the software and everything in it; the licence is your right to use it.

One licence, one person, two computers. A licence is a signed licence file issued to one named person — you, or if a company bought it, the one person it’s assigned to — and activated on the computers that person uses, up to two at a time, such as a studio machine and a laptop. If several people need the product at the same time, each needs a licence. A company can hold licences in its own name and assign each to one person at a time; to reassign one, email licenses@twoears-audio.com and we’ll re-issue it.

Activating and moving machines. The product’s Activate button opens a page on this site where you confirm your details and download the licence file for that computer; the product itself never contacts us. To move to a new computer, deactivate the old one on the My licences page and activate the new one — it’s self-service and free. If the old computer has died and can’t be deactivated, email licenses@twoears-audio.com with your order details and we’ll clear it. We won’t make you count installs over a dead Mac.

Your name on it. Licences carry the name and email address they were issued to, and you’ll see them inside the product. That’s how we tell licences apart and support you; it’s also why a licence shouldn’t be shared.

What you can’t do: share, publish, sell, rent, lend or sublicense the licence or its key; use it on more computers than it allows; remove, disable or get around the licensing or any copyright notices; decompile, reverse-engineer or copy the software except to the extent the law expressly allows (for instance to achieve interoperability); or use it to build something that copies it.

What you can do: back it up, keep old versions, and use it on any project, commercial or not. Everything you create with it is yours; we claim no rights in your mixes.

Passing a licence on. You may transfer a licence you bought to another person once, free of charge, by emailing licenses@twoears-audio.com with their name and email address. We re-issue the licence in their name and cancel yours. Beta, trial, educational and not-for-resale licences can’t be transferred.

6Updates and support

Free updates within the major version. A licence for version 1 includes every 1.x update — fixes, compatibility updates and the features we add along the way. A new major version (2.0) may be a paid upgrade; we’ll always offer existing owners an upgrade price.

Support is through the support portal, in English, during UK working hours. We aim to reply within two working days and usually manage sooner.

Compatibility over time. We test and support the host, plug-in format and operating-system versions listed in each product’s specs at the time you buy, and keep up with new ones as part of the 1.x updates for as long as we sell the product. We can’t promise that every future macOS or Pro Tools release will be supported forever. If we ever stop developing a product, your licence and the versions you have keep working, and we’ll say so on the site with reasonable notice.

7Trials and beta builds

Trials. MOES and LCR Tools come with a free 30-day trial: the full plug-in, nothing held back, one trial per person per product. The trial runs on a licence file issued to your name and email address from the Activate page, and simply stops at the end of the 30 days unless you buy a licence. Nothing is charged unless you choose to buy. The apps — AAF Inspector and MTrack Inspector — have no trial; they’re inexpensive, and the 30-day refund in section 4 covers you instead. Trial licences can’t be transferred.

Beta and pre-release builds are supplied so that you can try a product before it launches. They’re licensed under these terms, with these differences: they’re free, time-limited and may stop working at the end of the beta period; they may have bugs and may change or lose features before release; they’re for evaluation and feedback, not for resale or transfer; and section 9’s promise that a product matches its description doesn’t apply to a beta, which is unfinished by definition.

Feedback you send us about a beta — ideas, bug reports, session details — we can use freely to improve the product, without any obligation to you. We’ll take care with anything you tell us in confidence.

8This website

The site and its content — text, images, product captures, code — belong to us or our licensors. You’re welcome to link to any page and to quote reasonable extracts with attribution. Please don’t scrape or copy the site wholesale, probe it for weaknesses, send it junk, or use the support portal for anything other than support.

We may change, suspend or take down any part of the site at any time, and we don’t promise that it will be available without interruption or error. Links to other sites are there because we think they’re useful; we’re not responsible for what’s on them.

9What we promise, and what we don’t

We promise that each product will do what its product page says, with reasonable skill and care, on the hosts and systems listed in its specs. If it doesn’t, tell us and we’ll put it right; section 4 covers what happens if we can’t. If you’re a consumer, this sits alongside your rights under the Consumer Rights Act 2015 — digital content must be of satisfactory quality, fit for purpose and as described — and nothing in these terms reduces those rights.

Beyond that promise, the products are provided as they are. Audio tools interact with hosts, operating systems, interfaces and sessions we don’t control, and what you get out of them depends on how you use them. We can’t guarantee that they will suit every project, be free of every bug, or run on versions we haven’t listed.

Liability. We don’t limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law won’t let us limit. Otherwise, we aren’t liable for losses that weren’t a foreseeable result of our breach, or for loss of profit, business or contracts, and our total liability to you in connection with any product is capped at the amount you paid for it.

If you’re a consumer, none of that touches your remedies under the Consumer Rights Act 2015 — including, if a product of ours damages your device or your other digital content because we failed to use reasonable care and skill, your right to have it repaired or to be compensated. If you’re buying as a business, we also aren’t liable for loss of or damage to your sessions, files or data — please keep backups, as you would anyway — and these exclusions and that cap are the whole of our liability, with no other terms implied.

10Ending a licence

You can stop using a product whenever you like. We can end a licence if you break these terms in a way that matters — sharing or selling keys, defeating the licensing — and, where it can be put right, you haven’t put it right within 14 days of us telling you. There’s no refund when a licence is ended for that reason. Anything in these terms that by its nature should outlast the licence, such as section 9 and your obligations about our software, continues to apply.

11Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, is the current one, and it applies to purchases made after that date. A change won’t take away rights under a licence you’ve already bought. If a change is significant we’ll note it here. Current version: 1.1, 8 October 2026.

12Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales can settle any dispute about them. If you’re a consumer living elsewhere, you keep the protection of the mandatory consumer laws of your own country and may bring a claim in your local courts.

If something has gone wrong, talk to us first at hello@twoears-audio.com; most things are sorted in an email or two. If any part of these terms turns out to be unenforceable, the rest still applies. Nobody other than you and us has rights under these terms, and if we don’t enforce something straight away we can still do so later.

13Contact

How we handle your personal data is in our privacy statement.